Helena Rohner

Terms of sale

Returns and Exchanges

If when you receive your order you are not satisfied, you have a period of thirty days from the date of receipt to return your order.



You can only exchange an item for the same in a different size. Please specify the size you want to change the article. If you want to change for something else than recommend a return and order again.



If returned, shipping charges are not refunded. Also, the cost of collection will be pay by the customer (with the exception of defective products).

Refund will be given to the buyer’s credit card (Paypal account).

Items purchased online can also be returned in our store in the C / Almendro, 4. 28005, Madrid, within the time specified.


Return Important information

The item must be returned new, unused and within 30 days from the date of receipt.
Use for sending the original package, if the item is damaged in transit may not be accepted for return.


Defective item

An article is considered defective if they are received with the defect, if the defect is the result of the use is not considered defective.
If you want to return a defective item please note that it will only be replaced by an equal item in the same size.


Shipping Address

C/Almendro 4. bajo-dcha. 28005 Madrid


Residents of the European Union

The prices of the products found on sale in our e-commerce stores include Value Added Tax (VAT)


Residents of non EU countries

Purchases made by individuals or legal entities resident in countries outside the EU are exempt from paying VAT. We remind you that the prices quoted for shipping does not include taxes on imports, these taxes will be paid in cash on arrival by the receiver of the goods. The purchasing system is subject to the legislation in Spain, so the sales transactions are deemed performed in the address of Helena Rohner s.l.: C/Almendro 4. bajo dcha. 28005 Madrid.
Unfortunately we do not send orders to the Canary Islands at this moment.



Security information

We protect the personal data being transferred with a secure SSL connection (Secure Sockets Layer). SSL is a security technology that guarantees that your personal data, the method of payment including credit card information and/or account information, and data about your order are securely transferred over the Internet. The data are encrypted such that they are readable only by the recipient (i.e., Schirm Oertel). Applied encryption protocol: SSL; key length: RSA 2048/256 bit.These data are encrypted:
Personal data (address, telephone number, etc.)
Mode of payment (credit card or account information)
Order information (product details).




Any user on Helenarohner.com may register in order to be considered as a customer. The details will be kept on HELENA ROHNER, S. L. database. with address at Almendro 4 bajo dcha, 28005 Madrid (Spain), with CIF number B-35395854, whose aim is to process the customer’s order and facilitate their shopping with the utmost ease and speed. Using your personal details, you will open an account with HELENA ROHNER S.L., and if you should require an article on a future occasion, we will already have your details on file.
Furthermore, with your permission, we will use these details to inform you, via e-mail to shop@helenarohner.com or post, of new products, special offers and new developments/changes related to the products offered on this website, and in particular those related to HELENA ROHNER S. L..
HELENA ROHNER S. L. guarantees that the details provided by customers will not be passed to third parties or businesses. The details provided will be collected on the HELENA ROHNER S. L. server via protocol SSL, and their transmission will be carried out in an encrypted manner, thereby guaranteeing their confidentiality. The server automatically recognises: the IP address, date and time of entering and leaving the website, also the files it has downloaded.
All personal details received will be dealt with in accordance with the Organic Law of Personal Data Protection 15/99 of 13 December, and with the other regulations in force in Spain. The users of this website may, at any time, access, rectify and cancel their details included in the registration form in writing, via e-mail or by post, to the address HELENA ROHNER, C/Almendro 4 bajo dcha, 28005 Madrid (Spain).